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About Us
A child's experience at The HSC Pediatric Center (HSC) is very different from the usual hospital experience. Each child is involved in everyday activities of playing, learning, and growing while receiving expert medical care that only a pediatric hospital can provide.
Our rehabilitation therapists incorporate activities into each child's routine regardless of the challenges of their medical condition. HSC cares for children as individuals and develops individually designed therapy programs. These programs focus on maximizing each child's physical, cognitive and social abilities. For some children, this may mean learning to adapt to lifelong issues relating to the illness or disability. For others, this means learning how to do the simplest tasks, such as drinking from a cup, putting on clothes or taking steps for the first time after an injury.
From a child's very first day at The HSC Pediatric Center, our staff begins to plan and prepare for a child's return home. We offer many programs and services to make the transition successful, including therapeutic field trips and specialized family apartments so that families can learn how to care for their child in a comfortable, supportive environment.
The HSC Pediatric Center is a subsidiary of The HSC Foundation, along with HSCSN, and HSC Home Care.
Our Family Centered Philosophy of Care
The HSC Pediatric Center (HSCPC) philosophy embraces a Family-Centered Care approach. Your child and family are our top priority. As the most important person in your child’s life, we understand that you are more than a visitor when it comes to spending time with him or her at HSCPC.
Given this, we consider it part of our job to do everything we can to maintain and improve the special bond between you and your child. That’s why we always like to include parents as members of the health care team. Furthermore, as we develop your child’s plan of care, you will be invited to participate in the creation of that plan. We realize you know best the things that are special about your child; those things which can have a positive impact on refining our treatment plan.
If you wish to contact us regarding your child’s plan of care, you may dial our main telephone number anytime at 202-832-4400 and ask to be connected to your child’s caregivers. If you have been given direct contact telephone numbers by our clinical staff, please contact your child’s caregivers by dialing those numbers directly at anytime.
To contact us regarding your concerns, complaints or compliments, please call our Speak-Up Hotline toll free at 1-866-566-3462 or our Family Advocate at 202-635-6155. If you are in the hospital visiting a patient, please dial Extension 6155 to reach our Family Advocate. You also have the right to call The Joint Commission® at 1-800-994-6610 if you believe your quality of patient care concerns have not been addressed and resolved by The HSC Pediatric Center staff and leadership.
You can learn more about The HSC Pediatric Center by viewing a current Quality Report on The Joint Commission® website. Please visit http://www.qualitycheck.org/consumer/searchQCR.aspx. To obtain a hard copy of the report, contact The Joint Commission® Customer Service Center, 1-630-792-5800 or write to them at:
Customer Service Center
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181